Privacy Policy

Privacy Notice Regarding Use and Disclosure of Medical Records



In general, any information that concerns your health, treatment, or payment for treatment, is considered confidential and is protected as confidential by WEL.  This Privacy Notice describes WEL’s Privacy Practices, specifically – the uses and disclosures WEL may make of your medical information and what rights you have with respect to your medical information. Medical information includes, but is not limited to, your name; address; other personal identifying data; health status; and record of treatment that has been, are being, and will be provided to you in the future. WEL requires that all programs, employees, staff, and any party in a working or business relationship with WEL comply with WEL Privacy Practices.


Federal Law permits WEL to use and disclose your personal medical information for the purpose of treatment, payment, and health care operations without further authorization from you:

Treatment means the provision, coordination, or management of health care related and therapeutic services provided completely or in part by WEL. WEL can share your medical information and records with another provider involved in your health care for the benefit of your coordinated care. Also, WEL may contact you by phone or other means to remind you about an appointment or address a specific aspect of your care.

Please note that relevant laws prohibit certain medical information, such as psychotherapy notes, from being shared without your knowledge. WEL must obtain a written Authorization from you before all or part of that medical information can be used or released. At the time the medical information is being requested, you will be provided with a written Authorization explaining the specific medical information requested and the purpose of the request for the specific medical information. Your signature on the Authorization will provide the consent necessary for the use or release of this information.

Payment refers to reimbursement to WEL by your healthcare insurer for services that have been provided to you. In order to process payment, your healthcare insurer may require that WEL provide medical information to confirm your eligibility for services provided, to coordinate benefits with other payers who may be responsible for reimbursement for the services, and as part of the payers claims management procedures which covers billings, collections, appeals, medical necessity review activities, utilization review activities, or for disclosure to consumer reporting agencies. For instance, WEL can disclose the information required by your insurer’s plan to determine whether the services provided to you by WEL were medically necessary.

Health Care Operations cover a range of internal operations performed by WEL or its Business Associates to manage information, data, and services on behalf of WEL and the individuals we serve. These operations include, but are not limited to, quality assessment and improvement activities including research; peer review; credentialing and licensing; training programs; legal and financial services; business planning and development; implementing and monitoring WEL compliance and privacy practices; customer services; internal grievances; creating de-identified or re-identified information for data aggregation and other purposes including research, fundraising, marketing and due diligence activities. Examples of such operations are evaluation of the performance of therapists to ensure that they meet WEL quality standards and engaging legal counsel or accountants to represent WEL interests when required.


Under the following additional circumstances, WEL is permitted by law to use or disclose your medical information without further authorization from you:

Facility Directory:  Unless you object, WEL may include certain limited information about you in the WEL directory while you are a patient at WEL. This information may include your name, location where you are receiving care, condition (in general terms) and your religious affiliation. This directory information, except for your religious affiliation, may also be released to people who ask for you by name. Your religious affiliation may be given to a member of the clergy even if they don’t ask for you by name.

Individuals Involved in Your Care or Payment for Your Care:  Unless you object, WEL may release related medical information about you to a friend or family member involved in your medical care or any other person you identify. WEL may also give information to someone who helps pay for your care. WEL may also tell your family or friends your condition and that you are in the facility. In addition, WEL may disclose medical information about you to an entity assisting in a disaster relief effort so that your family can be notified about your condition, status and location.

Research:  Under certain circumstances, WEL may use and disclose medical information about you for research purposes. All research projects are subject to a special approval process. This process evaluates a proposed research project and its use of medical information, trying to balance the research needs with patients’ need for privacy of their medical information. Before WEL uses or discloses medical information for research, the project will have been approved through this research approval process by an institutional review board.

As Required By Law:  WEL will disclose medical information about you when required to do so by federal, state or local law.

To Avert a Serious Threat to Health or Safety: WEL may use or disclose medical information about you when necessary to prevent a serious threat to the health and safety of yourself, another person or the public. Any disclosure, however, would only be to someone able to help prevent the threat.

Military and Veterans: If you are a member of the armed forces, WEL may release medical information about you as required by military command authorities.

Workers’ Compensation: WEL may release medical information about you for workers’ compensation or similar programs that provide benefits for work-related injuries or illness.

Public Health Risks:  WEL may disclose medical information about you for public health activities. These activities generally include the following: to prevent or control disease, injury or disability;

  • to report births and deaths;
  • to report child abuse or neglect;
  • to report reaction to medications or other problems with products related to healthcare;
  • to provide notifications that products have been recalled;
  • to notify a person who may be at risk of contracting or spreading a disease or condition;
  • to notify the appropriate government authority if WEL believes a patient has been the victim of abuse, neglect or domestic violence where required by law.

Health Oversight Activities:  WEL may disclose medical information to health oversight agencies for activities authorized by law such as audits, investigations and inspections. These agencies monitor the health care system, government programs, and compliance with civil rights laws.

Lawsuits and Disputes:  WEL may disclose medical information about you in response to a court or administrative order or other process under certain circumstances.

Law Enforcement:  WEL may release medical information if asked to do so by a law enforcement official:

  • in response to a court order, warrant, summons or similar legal process;
  • to locate or identify a suspect, fugitive, material witness, or missing person;
  • about the victim of a crime under certain limited circumstances;
  • about a death believed to be the result of criminal conduct;
  • about criminal conduct on the premises of WEL; and
  • in emergency circumstances to report a crime. 

Coroners, Medical Examiners, Funeral Directors, and Organ/Tissue DonationWEL may release medical information to a coroner or medical examiner, for example, to identify a deceased person or determine the cause of death. WEL may also release medical information about patients of WEL to funeral directors, as authorized by law, where necessary to carry out their duties. If you are an organ donor, WEL may release medical information to entities that handle organ or tissue procurement or transplantation.

National Security and Intelligence Activities:  WEL may also disclose your medical information to authorized federal officials conducting national security, intelligence and counterintelligence activities. WEL may disclose medical information about you to authorized federal officials so they may provide protection to the President or other authorized persons or conduct special investigations.

Inmates:  If you are an inmate of a correctional institution or under the custody of law enforcement, WEL may release medical information about you to the correctional institution or law enforcement official. 

Fundraising:  WEL may use your name and address, or the name of your representative or next of kin, in order to make contact as part of a WEL fundraising effort.  We may also share with information with the WEL Foundation that will contact you for fundraising efforts.  If you do not wish to be contacted for these fundraising campaigns you may opt-out;  please write to:  Ken Franiak, Chief Financial Officer, Wesley Enhanced Living, 626 Jacksonville Road, Suite 200, Warminster, PA  18974.


WEL is prohibited, by law, from using or disclosing your medical information without written Authorization for any purpose other than those purposes listed above.  This prohibition includes most uses and disclosures of psychotherapy notes, uses and disclosure for marketing purposes; uses and disclosures that constitute the sale of protected health information; other uses and notices not specifically described herein.

An Authorization serves as a written permission that specifically identifies the information being sought for use or disclosure and clearly states the purpose for which the use or disclosure is being requested. Further, you may revoke your Authorization at any time except: (1) to the extent that the medical information has been used or disclosed in reliance on your Authorization or (2) your Authorization was obtained as a condition of obtaining insurance coverage.

Please note that WEL cannot guarantee that once your medical information has been released to the third party named in an Authorization that the third party will abide by the rules stated in WEL Privacy Notice.


An individual of appropriate age and legal capacity, who understands the nature of the medical information and the purpose for which medical information may be used or disclosed, shall control access to his or her personal medical information.

  • Access:  Refers to physical examination of medical information, but does not include physical possession of the information. You do have the right to request a copy of the relevant information; this includes the right to request an electronic copy of the electronic protected health information. The medical information to which you may have access usually includes medical and billing records, but not psychotherapy notes if, upon documentation by the medical team leader, it is determined that granting such access will constitute a substantial detriment to the medical process. Access may be denied in certain circumstances, such as for the protection of another individual’s confidentiality, to safeguard information under the Privacy Act, or in other circumstances set forth by the Privacy Rule.  Any review of the denial of access would be performed by a licensed health care professional designated by WEL who did not participate in the denial of your request.
  • Breach:  You have the right to be notified in that event that WEL, or a Business Associate, discover a breach of unsecured protected health information. 
  • Restrictions: You may request restrictions on the use and disclosure of your medical information for treatment, payment and operational purposes. You have the right to restrict disclosures of protected health information to health plans when you or another third party other than the health plan has paid for services out of pocket, in full; you have the right to restrict disclosure to a health plan of protected health information for payment or health care operations purposes; if the request is not otherwise required by law.  WEL shall be bound by all reasonable and appropriate requests for such restriction to which it agrees in writing, except in emergency circumstances or if you are being transferred to another health care institution. WEL reserves the right to request the withdrawal of certain restrictions at any time during treatment. However, WEL is not bound to accept your requested restrictions if it does not believe that it reasonably can or should comply with the requested restrictions. WEL reserves the right to exercise such discretion and give a written refusal in response to your request for restrictions.

Please address any written requests for restrictions to: Jerry Dykyj, Corporate Compliance Officer, Wesley Enhanced Living,  626 Jacksonville Road, Suite 200, Warminster, PA  18974.

Confidential Communications:  You may request that WEL communicate with you about medical matters in a certain way or at a certain location. For example, you may request that all communication be directed to your home and not to you at work. Also, as a part of WEL’S quality improvement practices, WEL may call to remind you about an appointment or follow up by phone after services have been provided to confirm the service and the quality of the service provided. On such phone calls, WEL may appear on your “Caller ID” service. You may request that WEL call you on a phone which will not identify WEL on your “Caller ID.”
Such request for confidential communication must be made in writing. WEL will attempt to accommodate such requests. Please address any requests for confidential communications to: Jerry Dykyj, Corporate Compliance Officer, Wesley Enhanced Living, 626 Jacksonville, Road Suite 200, Warminster, PA  18974.

  • Amendments:  You may request amendments to your documented medical information in writing. Amendments agreed to by WEL shall be documented within sixty (60) days of your written request. However, WEL reserves the right to deny requests for amendments when WEL finds that: (1) the existing documented medical information is accurate; (2) WEL is not the author of the medical information requested to be amended; or (3) the request to amend changes or alters the accuracy of the medical information. You may appeal any denial of your request for amendments within thirty (30) days of receipt of WEL’S denial of your requested amendment.

All appeals must be made in writing. Please direct any requests for amendments and appeals in writing to:  Jerry Dykyj, Corporate Compliance Officer, Wesley Enhanced Living, 626 Jacksonville Road, Suite 200, Warminster, PA  18974.

  • Accounting:  Of any and all disclosures made of your medical information for the six (6) years prior to the date of your request shall be available to you within sixty (60) days of the date of your written request. These disclosures do not include those made for certain treatment, payment or operational purposes. The right to an accounting is subject to the effective date of regulatory laws and statutes.

Please direct requests for accountings in writing to: Jerry Dykyj, Corporate Compliance Officer, Wesley Enhanced Living, 626 Jacksonville Road, Suite 200, Warminster, PA  18974

  • Complaints:  Alleging inappropriate use or disclosure of your medical information by WEL employees or agents may be directed to the WEL Privacy Officer or to the Secretary of the federal Department of Health and Human Services. Under no circumstances shall WEL retaliate against you for filing a complaint.
  • If you wish to file a complaint, please contact us and obtain an appropriate complaint form and where to file the complaint form.

Jerry Dykyj, Corporate Compliance Officer

Wesley Enhanced Living

626 Jacksonville Road Suite 200

Warminster, PA  18974

Access:  Refers to physical examination of medical information, but does not include physical possession of the

6. Rights Under State Law:

Depending on the type of treatment you are receiving and the nature of the information requested, state law may require that WEL provide greater privacy protection to your medical information or provide you with a greater right of access to the information.

WEL has the non-delegable duty to maintain the privacy of your medical information and to provide you with Notice of its legal obligations and Privacy Practices with respect to your medical information. WEL must date and comply with the Privacy Notice currently in effect. WEL reserves the right to amend and/or update its Privacy Notice from time to time upon change of practices or revision of laws. If its Privacy Notice is revised, copies of the revised and dated Privacy Notice shall be posted in the WEL service areas or be made available by contacting us. WEL hereby reserves the right to implement the changes prior to issuing the revised Privacy Notice.

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  • I am the daughter of a previous resident who went home to heaven in October of 2021. She was on the 3rd floor with the blessing of Kathy and her devoted workers as her caretakers. They always made me feel at home and confident my Mom was in good care. Patrick made it a easy transition and always was available to answer any questions. And Ms. Jeanette was my favorite desk clerk. I truly knew the favor of God was with us in choosing STAPELEY.

    Deborah Carroll Booker
    Wesley Enhanced Living at Stapeley

  • What a pity I am limited by these five stars but that’s life. If I could add extra stars I could cite not only good words about the food or the housekeeping but about the community itself. I have never been part of a group that was so concerned about each of its members and how that one member relates to the others. In theory that should work out pretty often but how rarely does it? And in a world in which almost any pains are happily taken to assure our creature comforts. You have to be here to understand this but it is very real. I am made to feel comfortable even if I have asked a dumb question or spilled ravioli on the carpet. I’m home here.

    Edward S
    Wesley Enhanced Living at Stapeley

  • Wesley Enhanced Living Main Line was very nice. It was in a neighborhood. So, it wasn’t isolated or in a bunch of business complexes. They had a pool, a nice gym, a lot of classes, an art studio with pottery and a kiln, and a big library. I had lunch there. It was in the bistro and I could pick what I wanted. I had a sandwich and it was very good. The outside areas were also beautiful. It was very nicely kept and maintained.

    Wesley Enhanced Living Main Line

  • The process to transition my Dad here has been one that has left me feeling confident in our decision. The staff has answered any questions we had and made us feel at home in this new place. I look forward to my Dad enjoying his time here.

    Elizabeth J.
    Wesley Enhanced Living Doylestown
    Senior Advisor

  • Generally it’s good. My apartment is comfortable. The services are good, and the staff is good.

    Wesley Enhanced Living Main Line
    Senior Advisor

  • Wesley Enhanced Living Doylestown was a great place. It seemed like they had everything that my parents needed. We visited independent living and assisted living. The staff was very nice, very helpful, and very welcoming. They had a salon, a big library, a pool, and a rooftop deck, which I thought was awesome. They had a restaurant area that had a pizza oven and you could get all sorts of sandwiches and hamburgers. They had a movie theater watching area that we thought was pretty nice. They had a lot of things that were very nice there. When we were touring, there was a group of employees having lunch in an area where they do arts and crafts and stuff. Everybody was super nice, friendly, and welcoming. We were interfering in their lunch, but they were super nice. They explained a couple of things to us and answered questions.

    Wesley Enhanced Living Doylestown

  • Wow! What a warm and welcoming experience we had at Wesley Enhanced Living in Upper Moreland!! Jackie (sales) was so very caring and supportive with assisting in the transition of our aunt from a house to a new “home” in a very, very short period of time. Her compassion, knowledge, and guidance helped make the move a breeze. During our initial visit, we were all encouraged and impressed with the staff’s interaction with the residents as we observed the staff address them by name as well as engage in resident-specific conversations. The staff’s ability to network with residents came to light again as they both continue to work together and coordinate meeting for meals and events to help our shy newcomer “break the ice” and meet the community. Wesley has so much to offer with a wide variety of monthly activities both on and off site, a Pub/Bistro, cozy fireplace/sitting areas, library, movie theater, chapel, exercise room, covered porch, sun room, and the beautiful, bright, spacious apartments that are nicely equipped with appliances and more. Our family feels very fortunate that we were able to have our aunt become a part of the Wesley community where she can still maintain her independence, be socially active, and not be alone. We thank you.

    Albert Carbone
    Wesley Enhanced Living Upper Moreland

  • Staff is very helpful. Residents all seem happy. Well run and clean!

    Keith Dudley
    Wesley Enhanced Living Upper Moreland

  • Seems to take really good care of my loved one.

    Michele C.
    Wesley Enhanced Living Doylestown
    Senior Advisor

  • There are really good activities here. There are different dining rooms here, and there is one dining room that is supposed to serve very delicious food, and something similar to a 5 course meal.

    Wesley Enhanced Living at Stapeley
    Senior Advisor

  • The facility is attractive from the outside- it has seasonal flowers and plants with several areas for people to sit or walk outside. It is clean- the staff are helpful if I have questions when I visit. My mother likes it there and says that the food is good.

    Jane F.
    Wesley Enhanced Living Doylestown
    Senior Advisor

  • We chose Wesley Enhanced Living because it was referred to dad by some of his former classmates who had good experiences here. It is a light and airy atmosphere, everyone seems very happy and upbeat. They have different levels of care, independent and assisted living. His apartment size is perfect for him and what he needs. The facility does accept Medicaid as well. I would absolutely recommend to others looking.

    Wesley Enhanced Living Main Line
    Senior Advisor

  • After two visits and the excellent service we received from Sharon Margulies, we were so impressed with what we saw and most importantly with the people that we submitted our application to today and look forward to signing a contract in December. Sharon has been so helpful in answering all the questions we had from all our family members. If you are looking for a place, please check them out. They have open houses that make a great first visit that you follow up with another more personal one if needed.

    Mary Waterman
    Wesley Enhanced Living Doylestown

  • The staff are stretched really thin; however, the moral is still high. They keep a good atmosphere for the residents. The community has a lot of interesting people. The building is beautiful and is full of sunlight.

    S Langmuir
    Wesley Enhanced Living at Stapeley
    Senior Advisor

  • Our family can’t say enough good things about Wesley Enhanced Living. My mom and Dad needing to move, we went everywhere in a 10 mile radius so that we could be close to them. Most of the places were either over priced or just plain horrible. We called Jackie at Wesley and she met with us the next day! It is a beautiful space with lots of light and the staff and residents are so friendly! To top the excellent experience my parents moved in in March 2020, yes during COVID, Wesley was so careful and well prepared. My parents of course had to be quarantined, but they never felt like it, the staff took care of everything from bringing them their delicious meals everyday to even taking out their trash. My parents have now been at Wesley Willow Grove/Hatboro for 6 months now, the community is still COVID free and my parents have never looked better. They are so happy and finally relaxed. Their long time neighbor from the house even moved into Wesley as well and is loving it. Thank you Wesley for all you do!

    Karen N.
    Wesley Enhanced Living Upper Moreland

  • Very good, gave us so much to think about. Very enticing.

    Audrey Vogenberg
    Wesley Enhanced Living Doylestown
    Senior Advisor

  • We chose Wesley Enhanced Living because of the value of the money as well as the convenient location. The staff were so friendly on the tour and that has carried through to this day. The apartment sizes are very good. I think they really pay close attention to the residents and their needs. I would recommend to others looking.

    Wesley Enhanced Living at Stapeley
    Senior Advisor

  • My daughter and I went to Wesley Enhanced Living at Stapeley. I thought Wesley Enhanced Living was beautiful. The room they showed me was wonderful. It was really big. It had a whole side of windows that looked down on a garden and from there you could see the traffic on the street. I thought that was very good, plus the fact that it was a fifteen to twenty minute drive to where I live. The building and the grounds were just beautiful. The room we had signed up to take was right next to a sun porch, right across the hall from the elevator, which you have to take to go to the dining room. The dining room is beautiful. It had windows all over the place.

    Wesley Enhanced Living at Stapeley

  • Wesley Enhanced Living is so lovely, our loved one is enjoying everything about it especially the socialization. Her apartment is very roomy, it is a large one bedroom with a patio. Also she loves the ease of getting around and the ability to walk. She is getting all the attention she should be getting, always being checked on and always made comfortable.

    Elizabeth A.
    Wesley Enhanced Living at Stapeley
    Senior Advisor

  • We have been here for a few months and it really is a terrific place. They have cottages you can live in, or apartments in the main building. We chose to live in the cottages. There are 38 cottages which is terrific. They are attached to another person’s cottage at one point in the room, almost like a duplex, but you cannot hear them. The bedrooms are all carpeted, everything else is vinyl flooring which is really pretty and nice. The monthly price is very reasonable, we only have to pay for electricity and they pay for water. They also take care of everything, anytime something breaks they come to fix it or they replace it. The cottages also come with a garage, and somewhat of a driveway so one car can park in the garage and the other behind the car. The garages are also very wide and very deep, its like no other garage you have ever seen. The cottages also have very nice patios, they are about 8X10, and you can extend it for an additional fee. You can also put an awning out there if you want. It is surrounded by a lot of trees which is really pretty. This community is much cheaper than others in the area. The cottages also have a front porch, which helps us meet people outside and we can sit outside and mingle. This community has an upscale feeling to it, they recently got their liquor license, so they have a bar and a nice bartender and a new restaurant. They do have nursing care here, but we are not sure of the extent of that care since it is more independent living. Also the physical therapist and occupational therapist that comes are absolutely amazing.

    Wesley Enhanced Living Upper Moreland
    Senior Advisor

  • My parents, Joan and Bill, moved into Wesley Enhanced Living-independent living, in March of 2021 and they LOVE it!! This is an OUTSTANDING community for your senior loved ones!! The staff and residents are super friendly and very supportive! I can honestly say they are thriving like never before in their lives!! They have many new friends. They are on the Bocce Team. They attend entertainment nights. They have lunch, brunch and dinner with friends. They are truly enjoying life every day!! They smile and tell us stories every day about their Wesley World!! Their apartment is beautiful! The food is great! The facility is completely updated and looks gorgeous! They are safe as Wesley has made this a very high priority in this challenging time. This move has been a true blessing to my parents and our family!! We are so grateful they are there and we couldn’t give a higher recommendation!!!!

    Carol Marino
    Wesley Enhanced Living Doylestown

  • I would tell others to definitely take a tour. I was looking forward to my loved one living here. Everyone was very friendly, including anyone we saw in the community. Patrick and his team made things so easy to bring my loved one into assisted living.

    Wesley Enhanced Living at Stapeley
    Senior Advisor

  • I toured this facility and found it to be a top notch caring place. The apartments were very efficient and space conscious. Washer and dryer in each apartment with the capability of using a laundry room at no charge I might add. The hallways and group areas were very clean and updated on a regular basis. I also found it to be more affordable than other CCRC facilities. The activity calendar was full of events for all levels of interest. I think the location is quite good. Near shopping and grocery stores, pharmacies, etc. The staff seems to know all the residents by name. I was very impressed with the whole organization.

    Bernadette Roman
    Wesley Enhanced Living Upper Moreland

  • Wesley Enhanced Living Upper Moreland has been very good to my mom. Her room is very nice, with a living room and a bedroom, it’s well laid out too. The staff is very nice and the food is very good. I think the value for the money is pretty good too. The outdoors has little houses or little apartments if you’re not in assisted living or receiving personal care. They also keep those very nice.

    Wesley Enhanced Living Upper Moreland

  • I toured Wesley Enhanced Living Main Line about a year and a half ago. They’ve recently done a lot of renovations and refurbishing up there. I liked the fact that it was so close to all of my doctors and a couple of hospitals and shopping facilities. They had little shuttle buses that took you to various shopping centers and grocery stores. I just liked the layout of the area, the overall activities, the apartments that they had, and the floor plans. I was introduced to several staff. I felt as though they cared about you as a person. I was just impressed with the place. We had lunch there and it was excellent food. I’m a vegetarian so I can’t talk too much about meat, fish, chicken, or whatever, but I told them of my dietary preferences and they accommodated me completely. It’s absolutely beautiful. They just finished renovations and it is gorgeous. I have a family member in Wesley and I was just up there last Sunday, so I’m pretty familiar with the place now. The upkeep is beautiful. The grounds and the inside are just lovely.

    Wesley Enhanced Living Main Line

Contact Information

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Brittany Eng, 856-595-2478,

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