IMPORTANT MESSAGE FROM THE EXECUTIVE DIRECTOR April 16, 2021

ANNUAL SATISFACTION SURVEY:

We will be conducting the annual satisfaction survey for residents and staff and access to participate will be available Monday, April 19.  Due to the pandemic, we did not conduct the survey last year, but your opinion matters.  We want to know what your thoughts are and are encouraging you to participate in this year’s survey.  Please use the following link to participate in the survey:

https://forms.gle/W9TvAJSgoLLMtWTb8

For residents who would like to participate, but not on the computer, Megan Boran, Director, Enhanced Living, will have paper versions of the survey available. 

Please remember, only one response per resident.  Families and residents may not both respond to the survey.  For health center residents, the Enhanced Living team will assist residents who are able to respond independently.  For residents who are not capable of answering the questions, we strong encourage family members to respond. 

COVID:

I am disappointed to share that two of our employees have tested positive this past week.  They received a rapid test while at work and the positive results were confirmed by a lab test.  Both employees are out of work at this time.  The Philadelphia positivity rate for COVID went up again this week and is currently at 9.7% – we are on the brink of testing staff twice weekly. 

VISITS:

At this time, there will be no changes to visits.  I want to remind everyone to use Sign Up Genius to schedule your appointment to visit, using the appropriate link for the level of care.

We hope you are enjoying your visits.  It is great to have visitors back in the community. 

Stay well,

Suzanne H. Lachman, LNHA

Executive Director

slachman@wel.org

267.348.3340

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